Shipping Policy

Every Custom Step & Repeats order is custom-made to your approved artwork, so production begins only after you sign off on a mockup. Estimated production is typically 5–7 business days (7–10 for custom-shape media walls) before an order ships.

Shipping costs are quoted per order based on backdrop size, weight, and destination. Transit times vary by carrier and location and are estimates, not guarantees. Rush production and expedited shipping are available for firm event dates — ask when you request your quote. Tracking is provided once your order ships.

We are not responsible for carrier delays outside our control, but we will always work with you to hit a hard event date wherever possible. Questions? Email george@customstepandrepeats.com.